The Feedback Continuum
This cast describes how to give negative feedback in an escalating way, over time, to improve performance.
We are asked every day to help managers solve problems they are facing. The most frequent type of question we get is a manager struggling with a direct's poor performance.
The Manager Tools answer is feedback. But there are plenty of managers who either don't know about it, or know about it but don't like it. We have managers posting on the forums who have been doing so for a couple of years who bring up problems that are clearly feedback situations, and they don't seem to get or use the feedback model. This cast is designed to give all of us a way of thinking about a SYSTEM of negative feedback that can be easily used over a period of MONTHS to help one of our directs. If one of our team isn't meeting objectives, we CAN address the problem with systemically more impact and value until the performance meets reasonable standards. Here's how.