When You HAVE to Train

Questions This Guidance Answers: 
  • What's the difference between coaching and training?
  • How do I train my team?
  • How I improve my team's performance?

One of the greatest parts of being a manager is coaching your directs...even if, we'd guess, you don't do it nearly often enough.

But you know if you're one of our thousands of regular listeners that with the coaching model, we recommend you coach every member of your team ALWAYS. The reason we recommend this is that most managers think that coaching means TRAINING, which it doesn't. For the hundredth time: any manager, with the Manager Tools Coaching Model, can coach ALL of their directs at ALL times, for the most part DURING their weekly One on Ones. [If this intrigues you listen to the Coaching Casts, starting here.]

Okay, but what about when you really do need to be the trainer? What about when you come up with a list of resources for when one of your team has to present to senior execs, or when one needs to learn how to run a meeting, or even overcome an objection in a sales call...and you, the manager, really are the most obvious and best resource?

Easy: you become the Trainer. It's not common - it ought to be somewhat rare, to be honest. [There's always someone else to ask to help!] But when you ARE the Trainer, how do you do it?

Four Steps, described in detail in this Cast: How to Do Simple Training.

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(another) Road Trip!... I've been

(another) Road Trip!...

I've been traveling a lot more than usual lately.  I think I spent a total of 4 days in the office......

Sweet! Looks like that kayaker was

Sweet! Looks like that kayaker was trolling fish around himself.


I am curious to receive your comments

I am curious to receive your comments about autotraining a common practice in big companies. I mean when training is based on electronic presentation or audiovideo supports with some verification tools of efficacy. To me it is not so efficient for the trainee but really effective for the company (no resources and time needed for trainer).
Another question is about Process Excellence: are you planning to have a podcast dedicated to these tecniques (Six sigma, Lean, etc. ) ?

Bilbo- There are some advantages to


There are some advantages to e-training, and there are many different forms. It really depends upon the topic and the audience.

And, you can expect to see more of it. Companies are doing everything they can to keep training costs down.

We're unlikely to do casts on six sigma or lean training, as we see those as related to management, but not core to our mission. And, we're pretty sure we can't add much to the thousands of books and training available already! We won't rule it out, but it's unlikely.


Very good points made during the

Very good points made during the podcasts, especially about positive feedback. Too often I have seen management's relationship be about negative reinforcement which seems to result in conformity rather than training and development.