Coaching Revisited - Part 1
Ever since our podcast on the Manager Tools Development Model, we've continued to receive a number of questions on a key component of the process -- the coaching model. In particular, folks are having a difficult time on coaching employees on some of the "softer" skills. So for the next two shows, we're revisiting our friend, the coaching model. In addition to getting into an example of a soft-skill coaching challenge, we also talk a bit about what we mean by "behavior" -- what is it exactly (of course, we have a model for that as well), and how do we use it within the coaching model.