Agenda

8:00 Welcome & Purpose
8:05 Agenda & Ground Rules
8:15 Introductions
8:45 Know Your People - One On Ones
9:45 Break
9:55 One On Ones (Continued)
10:30 Talk About Performance - The Feedback Model
11:30 Break
11:40 Feedback Practice
12:30 Working Lunch: Rolling Out The Manager Tools Trinity
1:30 Ask For More - The Coaching Model
2:30 Break
2:40 Coaching Practice
3:20 Break
3:30 Push Work Down - The Delegation Model & Practice
4:30 More Feedback Practice
5:00 Close

Agenda

8:00 Welcome & Purpose
8:05 Agenda & Ground Rules
8:15 Introductions
8:30 DiSC Overview
9:45 Break
9:55 Communication Behaviors
11:00 Break
11:10 Observe Practice
11:40 Working Lunch: Email Communication Behaviors & Practice
12:40 Analyze Practice
2:00 Break
2:10 Tailor Practice
3:30 Close

Agenda

8:00 Welcome & Purpose
8:05 Agenda & Groundrules
8:15 Introductions
8:45 How To Prepare To Interview
9:45 Break
9:55 How To Create And Ask Questions
10:30 Break
10:40 How To Ask Questions Practice
11:00 How To Listen To An Answer
11:30 How To Listen Practice
12:15 Working Lunch: How To Finish And Evaluate
1:30 How To Probe
2:30 Break
2:40 How To Probe Practice
3:15 Parking Lot
3:30 Close

Our public conferences are delivered by our experienced presenting associates. Before presenting solo, our associates go through an intensive training process and must demonstrate knowledge of the content and ability to deliver the content to Manager Tools extremely high standards. Our co-founder, Mark Horstman, no longer delivers public conferences.

Yes.  Breakfast is usually available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.   Often attendees who travel in and are staying at the the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Our conferences are currently not affiliated with any accreditation organization.  However, many of our attendees have been able to get credit by presenting a certification of completion.  We’re happy to provide you with a certificate indicating the name, date of the conference(s) you attended, and number of training hours.  Please email us at conference@manager-tools.com and we’ll be happy to assist you. 

We limit our Effective Manager and Effective Communications Conferences to approximately 30 people.  Our Effective Interviewer Conference is strictly limited to 30 people.  The smaller size allows you to get personal attention and feedback on how you’re doing during the practice.  It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

You can see all our upcoming dates and locations here

We often receive questions on dress code for the conferences.  Each conference is a robust day filled with interactive practice and dialogue.  While we understand that you want to appear professional, we want you to be comfortable, absorbing the content, and not dreading that you are being strangled by a too tightly tied tie. The meeting room will be cold.  We suggest you bring a sweater or jacket with you.  Bottom line, professional AND comfortable to maximize your experience.

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than far too hot in the afternoon.  With our energy we might be sweating while you end up shivering without a sweater or light coat.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.