If you no longer wish to continue your subscription to the Personal license, go to your Account and click on Subscription to cancel your recurring charge. Your current subscription will expire, and you will no longer be charged. Remember, your subscription to Personal licenses are recurring until you cancel your subscription. If you cancelled your subscription, but you were still charged, let us know via email to [email protected] and we will be happy to issue a refund.
Go to your Account page and then click on the Stored Cards tab. You may edit payment details there.
Monthly Personal licenses are monthly recurring subscriptions. Annual licenses are charged each year automatically.
The subscription will automatically renew until you cancel the subscription. To cancel your subscription, go to your Account Page.
You can print invoices/receipts from the associated order. You can find your orders on the Order tab of your Account Profile.
You may have unchecked the selections that allow us to send you mail. You can check by going to your Account and then selecting Newsletter Subscriptions.
If this is not the case, then the emails may be going into spam. This happens frequently with corporate email accounts. You may wish to switch to a personal account in this case.
If neither of these solutions resolves the issue, please email us at [email protected] We'll be happy to investigate further.