development

First, Break All the Rules

cover

First, Break All the Rules by Marcus Buckingham, Curt Coffman

How Do You Help Employees Develop?

Questions This Guidance Answers: 
  • How do I help a team member get better?
  • At what can I help my team member get better?
  • How do I tell someone they need to do better?

We got a great email recently from a listener asking about how to develop one of the managers in their company. The mail went something like this: "hey guys, love manager tools, really like the usability of the recommendations. But need some help. One of our guys has some management responsibilities, and we'd like to help him get better. Wonder if you can recommend some sort of comprehensive coaching program, with some resources or books that we can get him involved in."

Well, if you've ever thought that about one of your managers, or maybe even yourself, this cast is for you. What we're going to do is present you an abbreviated version of the manager-tools development philosophy, and then give you some coaching examples that would fit within it. Now, we say the word "philosophy with great trepidation. It's one of those big words that books on management fill themselves up with, but that don't really help folks like you and us get any better at what we do. So maybe we ought to say this: we're going to tell you exactly how we develop people, and give you one example to get you started.


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More on Coaching

Questions This Guidance Answers: 
  • How do I help my team improve?
  • What can I coach my team on?
  • How long does it take to coach my team?

Most managers probably think they do a fine job coaching their teams, but guess what? You probably have several misconceptions about coaching that prevent you from getting the absolute best out of your team. Today, we discuss coaching at length and present a coaching model that you can start using today to improve your coaching abilities. It's both easier and takes less time than you think.

Note: In July of 2009 we published a REVISED Coaching Model.  The new model is less complex and easier to implement.  This older show has been replaced with the audio from Part 2 of the new model.


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The Art of Coaching

Questions This Guidance Answers: 
  • How do I help my team improve?
  • What can I coach my team on?
  • How long does it take to coach my team?

Most managers probably think they do a fine job coaching their teams, but guess what? You probably have several misconceptions about coaching that prevent you from getting the absolute best out of your team. Today, we discuss coaching at length and present a coaching model that you can start using today to improve your coaching abilities. It's both easier and takes less time than you think.

Note: In July of 2009 we published a REVISED Coaching Model.  The new model is less complex and easier to implement.  This older show has been replaced with the audio from Part 1 of the new model.


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Giving Effective Feedback - Part 4

Questions This Guidance Answers: 
  • How do I give feedback to my team?
  • Can I give feedback in public?
  • How do I tell people they're doing it wrong?

In this podcast, Mike and Mark share a technique managers can use to give feedback to their team members.

Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals. The dirty little secret of most managers is that while they are DESPERATE to get feedback from their bosses, they then visit that same sin on their own team. Every time Mark asks groups of executives and managers if they'd like more guidance and response from their boss, everyone raises their hand. On the other hand, every group also believes that their team is hearing everything the team needs from them. Of course, it's not true.

Mark and Mike updated the Feedback Podcast in 2012 - the old podcast has been archived and the new podcast provided below.


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Giving Effective Feedback - Part 3

Questions This Guidance Answers: 
  • How do I give feedback to my team?
  • Can I give feedback in public?
  • How do I tell people they're doing it wrong?

In this podcast, Mike and Mark share a technique managers can use to give feedback to their team members.

Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals. The dirty little secret of most managers is that while they are DESPERATE to get feedback from their bosses, they then visit that same sin on their own team. Every time Mark asks groups of executives and managers if they'd like more guidance and response from their boss, everyone raises their hand. On the other hand, every group also believes that their team is hearing everything the team needs from them. Of course, it's not true.

Mark and Mike updated the Feedback Podcast in 2012 - the old podcast has been archived and the new podcast provided below.


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Giving Effective Feedback - Part 2

Questions This Guidance Answers: 
  • How do I give feedback to my team?
  • Can I give feedback in public?
  • How do I tell people they're doing it wrong?

In this podcast, Mike and Mark share a technique managers can use to give feedback to their team members.

Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals. The dirty little secret of most managers is that while they are DESPERATE to get feedback from their bosses, they then visit that same sin on their own team. Every time Mark asks groups of executives and managers if they'd like more guidance and response from their boss, everyone raises their hand. On the other hand, every group also believes that their team is hearing everything the team needs from them. Of course, it's not true.

Mark and Mike updated the Feedback Podcast in 2012 - the old podcast has been archived and the new podcast provided below.


  [Play in Popup]

Giving Effective Feedback - Part 1

Questions This Guidance Answers: 
  • How do I give feedback to my team?
  • Can I give feedback in public?
  • How do I tell people they're doing it wrong?

In this podcast, Mike and Mark share a technique managers can use to give feedback to their team members.

Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals. The dirty little secret of most managers is that while they are DESPERATE to get feedback from their bosses, they then visit that same sin on their own team. Every time Mark asks groups of executives and managers if they'd like more guidance and response from their boss, everyone raises their hand. On the other hand, every group also believes that their team is hearing everything the team needs from them. Of course, it's not true.

Mark and Mike updated the Feedback Podcast in 2012 - the old podcast has been archived and the new podcast provided below.


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Questions and Answers on One-on-Ones

Questions This Guidance Answers: 
  • How do I get to know my team?
  • How do I get my team to do their jobs?
  • What should I discuss in a One on One?

In this show we continue our conversation on one-on-ones. In addition to a brief review (very brief -- not a substitute for listening to the previous two shows!), we review a number of questions and finer points.


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One-on-Ones Part 3

Questions This Guidance Answers: 
  • How do I get to know my team?
  • How do I get my team to do their jobs?
  • What should I discuss in a One on One?

Mark and Mike conclude their discussion on the single most effective management tool available today - the weekly one-on-one.

Mark and Mike updated the One on One Podcasts in 2012. The old podcasts have been archived and are no longer available.


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