How to say yes... however....?
Two questions... sorry to be greedy!
1) How do you answer a client's question when they are asking if you can do X however in doing X you need ABC which you don't have. I find myself having to do this often and it doesn't seem very effective!
2) If a client asks for almost anything we have to direct them to a 'change control' process which is a right pain for them (add huge delay). This frustrates them hugely but isn't in my circle of influence to change. Is there a better way of handling this?