Giving feedback on communication to High C verging on insubordination
I supervise a CPA accountant who is probably high C or D. I am a highly sensitive person who is a high I. I have been in my role 6 months and have been recovering from a major conflict and mess up on my part for the last 6 weeks (see my post at http://manager-tools.com/forums-7253), using one-on-ones.
Things have mostly improved, but I haven't had time to roll out the full manager tools model yet; haven't done positive feedback yet or introduced the feedback model.
The problem is that this CPA has taken me too literally when I've said I'm open to suggestions and feedback. She disrupts staff meetings by openly criticizing me when I give an update to the team and she gives others "suggestions" in the most direct/blunt way verging on rudeness, to the point that one other team member told me she was insulted and she doesn't want to come to staff meetings anymore. In my one-on-one with her Friday, I asked her a simple question and she starting actually interrogating me, at one point actually saying "You didn't answer my question--did you or didn't you do X?" Asking me very directly why I am doing things they way I'm doing them, telling me I'm doing things inefficiently and should do them differently etc.
I need to give her "negative" feedback ASAP because she's verging on insubordination and "tearing down the team"--even though I think she believes she's just giving "feedback"--and have only recently starting winning her over.
Should I tell her she shouldn't give me feedback at all? That I'm open to suggestions, but she has to deliver them with the knowledge that I'm her boss and she should deliver suggestions with a smile and the knowledge that I don't have to answer her? That staff meetings are not a place for her to give "suggestions" anymore until she can offer them with better communication style?