Hi, everyone -
I am newly in charge of our organization and I am realizing that we need to add a bit of rigor to how we perform our operations. I am wondering if anyone is aware of any organization theory resources that can help me wrap my mind around the best way to approach this issue. I am thinking of something like, "Define the business results, break the work necessary into tasks. Each task is assigned a standard for completion or is performed according to a procedure. Tasks are grouped together into roles..." That sort of thing. I know that each organization is different but I have to figure that there is enough commonality to have a good model.