I think I know the answer but would like to have some others weigh in on a situation I am facing. First a little background:
I'm the interim manager of an inherited team where I was a peer. I've been in the role as interim since January 1 of this year, recently found MT and we are implementing O3's the first week in April. Our organization is a regional office for a state government regulatory agency with 1 manager, 3 directs (working one short right now) and an administrative assistant.
I have one team member who I am getting consistent complaints about: not returning phone calls, not returning e-mails, sloppy performance and I have witnessed bad behavior on the telephone. Using an ill or short tone, negative phrases and unprofessional comments. The previous manager was totally conflict avoidant, knew this behavior was going on but refused to address it directly. Before finding manager tools, I addressed it once (very incorrectly might I add) and it seemed to get better for a day or so but then the direct falls back into those same bad behaviors.
We are implementing O3's in a little over a week, feedback isn't suppose to start for at least 6 weeks and even then it should be positive for a while before adding correcting feedback. My question is what do I do? This behavior is detracting from the professional atmosphere I'm trying to build and convey to our public and internal partners and the complaints keep coming. We even had an instance last week where someone jumped the chain and complained to my bosses. My goal is to correct this behavior on a long term basis but don't feel like it is time to start giving feedback just yet. Any suggestions?