Scheduling O3's for Field Service Employees
I'm loving the podcasts and content here on the site - what a great resource. I lead a team of 21 field service technicians distributed over 2 time zones (ET and CT) and am looking to kick off one on ones in 3 weeks.
Three questions for anyone who might have a similar situation or input on any of the topics:
1) What's the best way to schedule one on ones (time of day) that won't interrupt the time the technicians need to spend in front of customers? We don't have structured "administrative" time at the start or end of the day (90% of admin, call closure, etc. is done from the customer site). I fear that scheduling an O3 at 12 noon could really break up the rhythm of the day and lower productivity significantly (and also could be prone to being rescheduled if a service call runs long, etc). Flip side is I could schedule only at start and end of workday but with 21 directs this could be a challenge for me personally to schedule.
2) Any opinions on whether the direct should be able to participate in a one on one while they are driving (our people do 1-4 hours drive time per day)? Seems that they'd be significantly less engaged.
3) Has anyone had success using apple facetime for O3s? Specifically, is it worth the extra effort versus a phone-only O3?
I apologize if any of this has been addressed in a podcast that I haven't listened to yet - I've been listening to 2-3 hours of MT podcasts per day but am not fully caught up.