The blame game
How do you deal with a team member that whenever you meet with them to give them feedback and / or coaching, they always bring up a laundry list of things other team members are not doing and continues to divert the conversation to focus on what everyone else is not doing correctly?
This team member, no matter how many times I try to bring the conversation back to the specific issue, denies the issue (regardless if I have proof that the error was hers)... and brings up another team member's performance or doesn't believe that it was her error.
I need help to allow this team member to know that I am taking the feedback on the other team members she is giving me, but I feel like my message for her to help her overcome or improve is being lost in her defensiveness.
Appreciate any help/advice.