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Measuring the true impact of Coaching the Coaches

Submitted by colinminness on Thu, 08/06/2009 - 06:30.
in

Hi

I am a second line manager with eight reports each responsible for for between 7-10 sales representatives. I am embarking on a programme of upskilling the managers in coaching and am trying to identify (other than sales increase) measures that will indicate that this programme has been successful.

Any ideas as to the indicators I can use?

Thanks

Colin

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US101's picture
Submitted by US101 on Thu, 08/06/2009 - 13:55.

Other indicators could be

Other indicators could be -

Show me your coaching plan for each of your directs

Did their direct reports achieve their coaching goal?

Ask the managers if they've applied what they've learned about coaching

Ask the managers if they think their skills has increased from when they first learned the coaching model

colinminness's picture
Submitted by colinminness on Fri, 08/07/2009 - 01:16.

What would I observe?

Thanks for these ideas. As with all measures I was trying to locate a quantitative measure but these will provide a surrogate indicator of success.

I am planning also to measure engagement (Gallup Q12 or similar) with the team with the assumption that this will increased with improved coaching of my managers - both in the management group and the rep group. If I get this right, what will I feel and see differently in the business?

Colin