Skip-level with new VP
Quick Synopsis - I have asked for a skip-level with my boss' new boss to understand expectations and priorities because this new VP has come in guns blazing and determined to change the world in a day. I would appreciate some feedback on how to approach this skip-level carefully to accomplish 2 things: 1) a mutual understanding of the organizational priorities and 2) an agreement around how we can manage the daily-growing list of requests that come every day from her straight to me.
More Detail - This lady is new to our function. Given her sense of urgency, she has not taken any time to get to know the team and the current areas of priority/pain. Instead, on a daily basis, I am getting multiple "urgent" requests for new deliverables with rapid turnaround time expectations. As I probe to understand objectives, I learn that she is making commitments and promises in meetings she's having with other executives. Talk about jump-starting internal customer relationships. She's taking this to the absolute nth level and trying to please everyone with every request.
I've tried various approaches to manage this - weekly summary list of key projects with status and due dates, as an example. She has received this well, but the list still grows daily. It's taking a toll on my team and myself - we're working ourselves sick (literally). Further, due to her lack of knowledge of current processes, systems, workload, some of these requests are really not even valid and I'm struggling to help her see that because there's a level in between us and she won't respond to email requests (we work in different locations) and leave it to my boss to deal with. My boss is recently expressing some concern/frustration too but is not much help with workload or prioritization (different issues here).
So, I finally have a live 30-min skip-level tomorrow that I've requested. I want to have an open discussion re. workload and priorities and what this is doing to my team of 14 people. And, I want to, somehow, get her to take a few moments to understand what it is we actually do. To not make commitments without at least getting some input from my boss and myself till she's fully up to speed. I know that there's really no pressure on her to deliver everything she's asking - I've been in telecons where she volunteers for a project (sometimes not even within our function's remit).
Appreciate any thoughts/suggestions. Apologies for the long post.