help introducing big changes
I have gotten so much great advice here, I wanted to see if I could pick your collective brains for some more.
Short version: I need to implement both cuts (in hours) and a completely new system of documentation in a group with a history of poor performance. How?
I have made HUGE progress with my dueling passive-aggressives, thanks to O3s. However, problems still remain with the diabolic duo.
In particular, while one person has made great strides in terms of her personal development and letting jabs from the other person slide, her performance in terms of getting the job done is still sub-standard. We are covered by regulatory rules for record keeping that are not being met.
So, I (relatively new boss) have to tell the person who has been doing things a certain way for 20+ years that we are going to use a completely new procedure and more detailed record keeping.
A huge body of knowledge resides in this person's head. How do I get her to share it, when she knows that she's destined to be fired/laid off/other? The reason it's all in her head is...no one ever wrote anything down.
I hate resorting to "Because I'm the boss, that's why" to get her to follow these new procedures. But...so far, my attempts to discuss this change with her and have her initiate the change herself have not worked, although we've made some progress--she's not nearly as hostile to the idea as before. (Hi D, Hi C, is my guess on her DiSC type--likes to be in charge, doesn't like change.)
How, within the context of the nice O3 relationship we've built up, say "I Need It Now Or Else?"
I've listened to the "how to fire someone...almost" cast, and that helped me get her halfway here. Now I'm stumped.
Help me find the words?