Goals for a support department
I'm struggling a little with goals for a couple of people on my team. Their primary role is technical support, basically answering questions on computer software, helping to teach people how to use the software, and making sure that if users make some kind of mistake that they know how to correct it.
That group is pretty much in maintenance mode right now and I'm not sure what kind of goals I can give them for this year. Pretty much I just need them to keep up the great support they've been providing.
Does anyone have any thoughts?