Process to standard flows/documentation
I hope you can help me
In my new management role I've been requested to make a standard about the bug workflow of the company and I have to improve the reports.
This is a big company with different offices worldwide. Each office has its own bug workflow and its own reports. Basically it covers their needs, that's fine, but now I have to make an standard.
I was wondering which is the right way to do it.
I guess that I'll have to have meetings with different people in each site, see their needs and then make a standard. But I was wondering if you could give some advice. Also, usually people are afraid of changes so changing the way they work and the way they report will be a challenge and I'm not sure if all people will have the will to move to the standard model that I have to put in place.
Thanks for your wise advice