Great Managers

Manager Tools believes that the key to great management is knowing your people better than average, constantly talking about performance and asking for significant improvements in that performance. The Trinity (One on Ones, Feedback, Coaching and Delegation) are designed to operationalize those key behaviors.

In 2006 Gallup released a follow up to 'First, Break All The Rules' called 'The 12 Elements of Great Managing'. The authors summarize their list of 12 as being the workers saying "If you do these things for us, we will do what the company needs of us". No Manager Tools member will be surprised that the 12 elements directly and indirectly reflect the Trinity. For example: "I know what is expected of me at work" and "In the last seven days, I have received recognition or praise for doing good work".

At conferences we also talk about the need for managers to professionally care about the people who work for them. Management isn't power, or a payrise. In order to be a great manager, we've got to genuinely care about our team and want to see them grow and develop. The Gallup research bears this out too: "My supervisor... seems to care about me as a person". Lucky us, that we know this, and we know what to do every day to make it happen.

http://gmj.gallup.com/content/25390/Gallup-Publishes-LongAwaited-FollowU...