Admitting Mistakes - Part 2

This cast concludes our conversation on recommendations for what to do when you make a mistake.

1. Admit It Quickly and Emphatically…and Actively
2. What Happened?
3. What Are The Consequences?
4. Who Else Needs to Know?
5. How Are You Going To Fix It?
6. How Are You Going To Prevent Reoccurrence?

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• Admitting Mistakes Shownotes (PDF)
• Admitting Mistakes Slides (PDF)

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