Management is Hard

Help

I recently obtain a difficult direct,  How do I get it across to her that her behavior needs to change without turning into a bad boss.

A Similar Problem with Success

I recall someone someplace on this forum talking about having a difficult employee and turning things around wonderfully well. Can anyone remind me where that thread is?

So it's hard to give this person feedback because she's bossy, rude, and has no respect for deadlines. What do any of these look like? Worded another way, what are the words she uses, the tone in which she uses them, her facial expressions, her body language, and her work products (all behaviors) telling you that cause you to draw such conclusions? If you think you have developed a good enough relationship to start giving feedback (and it needs to start out positive), then focus on the behaviors.

You cannot focus on the conclusions, because they are not objective and can easily be met with defensiveness. (Oversimplified example: You: "You're bossy." Her: "No I'm not!") :)

If you want to, start rolling out the trinity all over with her. Sure, it might take you 6-8 weeks of O3s before getting into feedback. But, depending on how long she's exhibited such behaviors (and based on others' appraisals, I'd say it's been awhile), I think you might be able to wait the few more months needed to get her to come around.

- BJ

Observation on hand motions

Mark,

Great to see you in video instead of just listening to the audio.  I still associate the inside of my car with your voice and Mike's voice.  I'm a high-D, high-I so the body language is exactly my style.

It was interesting to note that whenever you spoke about the past, you motioned or grouped your hands to your left, which happens to be to the viewer's right.  I never would have noticed before Manager Tools the behavior that caused me to be momentarily confused as to why you kept talking about the "past" (the left) when your hands were motioning toward the "future" (the right).

You Caught That, Huh?

It was confusing, wasn't it?  Never realized the effect that video would have in that way.  Thanks for letting me know.  I will do it differently next time.

Mark

 Finnaly, I can put a face

 Finnaly, I can put a face on the voice! Great!

Thank You!

Thank you for another great video! Loved the Thomas Paine quote at the end.  It reminded me of another great Paine quote: 

"The real man smiles in trouble, gathers strength from distress, and grows brave by reflection."
 

Management is hard....and so is life.  Thank you for continuing to encourage and serve!

Allie

Our pleasure

Allie-

"Man is born to trouble as the sparks fly upward."  Thankfully there is grace.

It's a privilege still.

Mark