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Rolling Out the Manager Tools’ Trinity - Part 3

August 31st, 2008

This cast includes Part 3 of our discussion on how to implement the Manager Tools’ Management Trinity (One on Ones, Feedback, Coaching).


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Rolling Out the Trinity Shownotes (PDF)
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This entry was posted on Sunday, August 31st, 2008 at 5:00 pm and is filed under podcasts.

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6 Responses to “Rolling Out the Manager Tools’ Trinity - Part 3”

  1. jonp Says:
    September 1st, 2008 at 9:11 am

    Thanks for posting this over your holiday weekend. You guys always deliver. The first 4-part cast or at least 4-in-a-row posts.

  2. mauzenne Says:
    September 1st, 2008 at 10:39 am

    Thanks for the kind words, jonp. Like Mark says, it isn’t work if you love doing it! :-)

  3. jonp Says:
    September 3rd, 2008 at 11:39 am

    It’s a miracle! Mark turned down the soapbox! Great point that showing appreciation is NOT donuts and pats-on-the-back. It’s specific behavioral feedback. This is more valuable, especially to top performers.

  4. Jim Clark Says:
    September 4th, 2008 at 3:22 pm

    Just prior to these casts on this subject, I had been doing one-on-ones for nearly a year. My directs have been doing them, but their directs do not do them consistently. And the ones that do don’t do them effectively. I’ve talked about the importance of them and have provided access to the one-on-one podcasts as reinforcement. I gave them a week to listen to them, but no one did. I waited another week as the feedback was they were ‘busy’. They’ve still not listened to them, including my directs. I hesitate to consider rolling out the rest of the trinity with this level of buy-in.

    Do I make this mandatory? How do I validate? I’m at a loss.

    Jim C.

  5. Mark Horstman Says:
    September 4th, 2008 at 3:57 pm

    Jim-

    Mandatory. And that’s not being overbearing. You have systems for payroll, accounting, expenses, travel, vacations, reporting, powerpoint templates, security badges, use of corporate logos externally, press releases, infomration security, web use…and none for leading and managing people.

    Be nice as you please, and firm…and then, ask for their notes to validate. It’s easy to do, and a little rocky as folks realize you MEANT IT…and then things get better.

    Keep me posted.

    Mark

  6. Jim Clark Says:
    September 4th, 2008 at 5:08 pm

    Thanks for the support Mark.

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