Jump Starting Internal Customer Relationships (Part 1 of 2)
We've been asked many times to create some podcasts for new managers - what to do early on. We both understand the requests, and at the same time always want to ask, "What about One on Ones, Feedback, Delegation and Coaching do you not understand?" ;-)
Nevertheless, we know we have smart listeners and members, and so this week we introduce a new theme for some recurring casts: The New Manager Toolbox. Our purpose is to highlight those tools and tasks and efforts that pay special dividends to managers who have recently assumed their responsibilities.
[And hey: there's no doubt that many, many "old" managers could benefit from much of this stuff!]
This week, we lay out a simple, systemic plan for reaching out to internal customers to find out what they want from you and your team. It builds relationships, and gets you valuable data your team won't have.
Learn how to Jump Start Internal Customer Relationships with the inaugural episode of The New Manager Toolbox Series.
Below, you'll find the sample customer email we make reference to in the podcast:
I'd like 30 minutes of your time to discuss my org's role in supporting you and your org. [If you want to name the respective orgs, that's fine.] I know you rely on my team for [blank services]. I want to start with a clear understanding of what your needs are, and determine where we are now, and what we need to do to improve our support. I've included the questions I'd like to ask below, and of course would be happy to hear any other thoughts you have. I've also attached a single slide with some basics, which I'll go over in the first five minutes of our meeting.
Looking forward to hearing how we can support you.
- Jump Starting Internal Customer Relationships Jump Starting Internal Customer Relationships
- Jump Starting Internal Customer Relationships Slides Jump Starting Internal Customer Relationships Slides
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